How can a ChatBot help a Restaurant: Advantages and Use Cases

(As mentioned, if you are interested in building a booking bot, see the tutorial linked above!). Menu has to be hardcoded, since it is something specific to the restaurant, populate it with the food items the eatery would provide, their prices, etc. I made a small JSON file with the data and imported it in MongoDb Compass to populate the menu collection.

Use a chatbot to handle these repetitive customer conversations, and give them immediate responses at anytime. Let a chatbot clear the most menial and repetitive of queries – be it checking stock or remembering preferences – so they can move on to establishing rapport with your customers. The art of knowing your customers is essential to building trust and loyalty. This is particularly true with younger generations, who expect brands to understand their preferences and aren’t afraid to share their disapproval when these expectations aren’t met.

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But the best advantage of chatbots remains their ability to discover customers’ preferences and then give some good insights on how to boost sales and conversions. A difficult and laborious task that many restaurants would outsource with pleasure. By Facebook Messenger policies, you can send promotional content for free within a 24-hour window since their last interaction with your chatbot. After that, you can pay to send a sponsored message to re-engage inactive users — reopening that 24-hour window. For example, you can announce a new menu item, a new location, or a promotion, like a special Valentine’s Day dinner or a “kids eat free” deal. Use our Segment Sync feature to manage your bot audience so that you can send relevant messages to particular target groups.

All you need to do here is define the Question Text you want the bot to say the customer and input the options and corresponding images. Thankfully, Landbot builder has a little hack to help you keep control of the flow and make it as easy to follow as possible. There are some pre-set variables for the most common type of data such as @name and @email. However, there is no variable representing bill total so you will have to create one. In the JavaScript section we get the input from the user, send it to the “app.py” file where we generate response and then receive the output back to display it on the app.

International Journal of Business Environment

Chatbot ordering is better suited for use in quick-service restaurants due to their simpler menus. The findings offer new insight for restaurant practitioners into designing and adopting chatbots. A few years ago, more than 80% of online businesses planned to use chatbots by 2020. While chatbots are typically employed for customer service, they have a variety of uses. In addition to guest relations, restaurant chatbots can be used to place orders, and reservations, and table management, to name a few. On-demand food delivery apps have gained attention as they allow guests to order food online at their convenience.

They can assist both your website visitors on your site and your Facebook followers on the platform. They are also cost-effective and can chat with multiple people simultaneously. Panda Express uses a Messenger bot for restaurants to show their menu and enable placing an order straight through the chatbot. Customers can also view the fast food’s location and opening times. Their restaurant bot is also present on their social media for easier communication with clients.

Add Facebook Chat Plugin to your website No-code Livechat

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